Refund policy

RETURN POLICY

Your Right to Withdraw (EU Consumers)

In accordance with EU Directive 2011/83/EU on Consumer Rights, you have the right to withdraw from your purchase within 14 calendar days from the day you (or a third party you indicate) receive the goods, without giving any reason.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, contact us at com5ition.store@gmail.com with your order number and a clear statement of your decision to withdraw. You may use the model withdrawal form on the website or provide any other clear statement.

Returning the Goods

You must send back the goods within 14 days of informing us of your withdrawal, to the return address we provide upon request. You will bear the direct cost of returning the goods, unless otherwise stated at the time of purchase or in case of a defective/incorrect item.

Condition of Returned Goods

Goods must be returned unused, in their original packaging, and in the same condition in which you received them. We reserve the right to reduce the refund amount if the value of the goods has been diminished as a result of unnecessary handling.

Refunds

Once we receive and inspect the returned goods, we will process your refund within 14 days, using the same payment method you used for the original purchase, unless otherwise agreed. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

Exceptions to the Right of Withdrawal

In accordance with EU law, the right of withdrawal does not apply to:
- Custom-made or personalized products
- Sealed goods which are not suitable for return due to health/hygiene reasons, if unsealed after delivery

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us at com5ition.store@gmail.com within a reasonable time of discovering the issue. In such cases, we will cover return shipping costs and provide a replacement, repair, or full refund in accordance with your statutory rights under EU consumer law.